How Shopify Merchants can Measure Retention
To help our merchants, Shopify set upon tackling the nontrivial problem of helping our merchants determine customer retention. When a customer s...
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Retention, Churn, and Marketing Analytics for Startups
A collection of articles and videos about Retention, Churn, and Marketing Analytics for Startups. Some helpful guides on how to measure customer satisfaction
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The Beginner's Guide to Mobile App Analytics
Without a definitive plan and understanding of the fundamentals, your mobile app analytics will get complicated quickly. Here's how to get started....
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How to Measure Your Product - Suhail Doshi from MixPanel || YC
Suhail Doshi, founder of YC alumnus Mixpanel and a world-class expert on measurement, details how startups should think about discovering the impor...
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The Basics of Growth — Engagement & Retention – a16z Podcast: Andreessen Horowitz
Once you have users, how do you keep them engaged, retain them, and even "resurrect" or re-engage them? That's the focus of this episode of the a16...
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What is good retention - Issue 29 - Lenny's Newsletter
Although retention is widely considered to be the most important metric to get right when building (or investing in) a business, it’s also one of t...
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Why Churn is SO critical to success in SaaS | For Entrepreneurs
Why churn is a huge problem as a SaaS company gets larger. Also looks at a very surprising factor that can massively accelerate SaaS growth: negati...
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11 Basic Tips to Lower Your Churn Rate
Q: What can you do to lower your customers' churn rate? A few basic thoughts: Have every customer have a named customer success rep. Every customer...
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